We currently provide customer support through email. If you have any technical or billing questions, please email us at We will reply within 1 business day.
How to register the product?
The easiest way to register the product is to place an order online with a credit card. We accept VISA, MasterCard, Discover and American Express. For offline order, we also accept check/money orders in postal mails and purchase orders. All transactions is 100% secure and safe.
How long does it take to get the license key after the payment?
We will issue a license key to you immediately and display it on the web page after your payment is successfully processed. Meanwhile, an email receipt with an Order ID and your license key will be sent to your email box.
I am a registered user, but I lost the license key, how can I get it again?
Please email us at with your full name, Order ID and last four digits of the credit card used for purchase. We will send you the license key by email.
How do I install the full version?
How do I register the software after my payment?
Please go to our home page and download the trial version of Getback Photos. After installation, please run Getback Photos, click on "Register" button which is on the lower-left corner of the program interface, and enter your license key to register your copy. Make sure that you have Windows administrator's privilege when registering our program. Repeat the same procedure if you bought a license for multiple computers.
I bought a previous version of your product. Can I get the new version for free?
As long as your license has not expired, you can get the new versions for absolutely free. Say if you've purchased a 2-year license for Getback Photos, you will be able to update it for free within 2 years after the purchase.
Can I uninstall your product completely if I decide to do so?
Yes, our products can be completely uninstalled.
What User Says
GetBack Photos saved lots of photos that I lost in a hard disk crash, including my daughters pictures since she was born. I can't express how grateful I'm!
--From Michelle Griffiths
Latest version: 2.1
Support Windows
Related Topics
Memory card recovery
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